Home Battery Connect™ Privacy Policy
Last Updated: January 21, 2026
1. Introduction
Home Battery Connect™ (“Home Battery Connect,” “HBC,” “we,” “us,” or “our”) operates an educational and homeowner-facing platform designed to help consumers understand residential battery storage options and connect with licensed third-party engineering, procurement, and construction contractors (“EPC Installers”).
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website, use our platform, or otherwise interact with our services (collectively, the “Services”).
By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies solely to information collected by Home Battery Connect in connection with the Services.
It does not apply to:
- EPC Installers
- Financing providers
- Utilities
- Equipment manufacturers
- Any third party once your information is shared pursuant to your request
Those parties operate under their own privacy policies and practices, for which Home Battery Connect is not responsible.
3. Information We Collect
We collect information in the following categories:
A. Information You Provide Directly
- Full name
- Email address
- Phone number
- Property address
- ZIP code
- Responses to questionnaires related to home characteristics, energy usage ranges, solar status, and backup preferences
B. Project & Recommendation Information
- System recommendations (e.g., Good / Better / Best)
- Walk-through completion and interaction status
- Installer routing information
- Prequalification indicators (if applicable)
C. Technical & Usage Information
- IP address
- Browser type
- Device identifiers
- Pages viewed and interaction data
- Cookies and similar technologies
4. Information We Do Not Collect
Home Battery Connect does not collect:
- Social Security numbers
- Bank account numbers
- Full credit applications
- Credit decisions or underwriting data
Any such information is collected directly by EPC Installers or their financing partners under separate agreements.
5. How We Use Information
We use personal information to:
- Provide educational content and system recommendations
- Deliver platform functionality and homeowner walkthroughs
- Route your project to a licensed EPC Installer
- Facilitate installer introductions and project coordination
- Support optional prequalification workflows (where elected)
- Communicate regarding your request, project status, or next steps
- Improve platform performance and user experience
- Comply with legal and regulatory obligations
6. How We Share Information
We may share information as follows:
A. EPC Installation Partners
We share relevant project information with the EPC Installer assigned to your project for purposes of:
- Site evaluation
- System design
- Pricing
- Permitting
- Installation
- Inspection
- Ongoing project support
B. Financing Partners (If Applicable)
If you elect to explore financing, certain information may be shared with the EPC Installer’s financing partners solely to support eligibility or financing requests.
C. Service Providers
We may share information with service providers that support hosting, analytics, communications, and platform operations.
D. Legal & Compliance
We may disclose information if required by law, legal process, or to protect the rights, safety, or property of Home Battery Connect or others.
7. No Sale of Personal Information
Home Battery Connect does not sell personal information and does not operate as a lead resale marketplace.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the Services
- Fulfill the purposes described in this Policy
- Comply with legal, accounting, or regulatory obligations
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core platform functionality
- Understand site usage
- Improve performance and user experience
You may control cookies through your browser settings.
11. Children’s Privacy
The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
12. State Privacy Rights
California Residents (CCPA/CPRA)
California residents may have the right to:
- Request access to personal information
- Request deletion of personal information
- Request information about data use and disclosures
Other State Rights
Residents of certain other states may have similar rights under applicable laws.
Requests may be submitted using the contact information below. We may require verification of identity before processing requests.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
